How will my order be packed?

All in store and online purchases will be packed in The Index signature packaging. At The Index it is our commitment to ensure that all purchases are packed to the highest standard. Should you wish to add Humidity Control to your cigars for shipment, please select the add on at the checkout process.

I have purchased a box of cigars from The Index butthe seals on the box are not intact. Is this normal?

Yes, as many of our cigars are aged for extended periods of time in our humidor, it is important that we consistently check and monitor the progress of our cigars. At The Index we implement rigorous processes and quality checks on a regular basis. The most important quality check we perform is on your box of cigars before they are shipped to you. We want to ensure that at all times our clients are having the highest quality product and best experience. Therefore, every box of cigars at The Index receives a final quality assurance check, complete with The Index quality assurance sticker which is signed and dated by our in-house cigar experts. For more information on our quality assurance practices, please email help@theindex.com.au

What currency are your prices listed in?

All of our products are listed in AUD.

How long will it take for my order to arrive?

All orders placed via our online platform are processed within 1-2 business days. Standard delivery The expected estimated time for standard delivery is within 5 to 7 business days following the order placement. Shipping charges for standard delivery are complimentary on orders over $300.00 AUD. Express Delivery The expected estimated time for express delivery is within 2 to 4 business days following order placement. Please note that orders placed after 2:00pm or on Saturday or Sunday may not be processed until the following business day.

How do I cut a cigar?

Cutting your cigar correctly is imperative to ensure that you have the ultimate experience enjoying your cigar. It is highly recommended that you use a purpose-built cigar cutter to cut the cap off the head of the cigar. Using instruments such as scissors or a knife to cut your cigar can jeopardise the quality as incorrect cutting can lead to the cigar unravelling. There are various cutters which you can use, to view our full selection of cutters we have available, please click here . There are many cut types which you can choose from, every option works equally the same however it is up to your personal preference. For cigar novices we recommend a guillotine straight cut.

How do I store cigars to maintain the highest quality?

We recommend using a cedar lined humidor to store your cigars for longevity. Cigars should be kept at a temperature between 18 and 22 degree celsius with a relative humidity between 65% and 75%. To view our entire range of relative humidity control and humidors please visit our accessories page . For more information on storing your cigars correctly, please view our Cigar Storage Guidelines .

What does ring gauge mean?

A ring gauge on a cigar indicates the diameter of the cigar. When measuring a cigar there is two commonly used dimensions being the ring gauge (diameter) and the length. These two measurements with then determine the estimated burn time of a cigar. Ring gauge is measured in 1/64th of an inch. If a cigar has a 52 ring gauge that means that the cigar diameter is 52/64 of an inch.